Welcome to Cielé. The terms “we,” “us,” and “our” refer to Cielé, which operates this website and online store. Cielé is powered by Shopify, which allows us to provide our customers (“you”) with products, services, content, and tools (“Services”) through this platform. These Terms of Service (“Terms”) govern your use of our Services.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.
By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any minor dependents to use the site under your supervision.
You agree to provide accurate, current, and complete information when creating an account or making a purchase. You are responsible for safeguarding your account credentials and all activity under your account.
We strive to accurately represent all products on our website. However, product colors and appearances may vary depending on your device.
Product details, prices, and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at our sole discretion.
Placing an order on our website constitutes an offer to purchase. Orders are subject to acceptance by Cielé. We reserve the right to reject or cancel orders for any reason, including pricing errors or availability.
Once your order is confirmed and paid, changes or cancellations may not be possible.
All purchases are subject to our Refund & Return Policy.
All prices are listed in PKR (Pakistani Rupees) and are inclusive/exclusive of taxes as applicable. Prices are subject to change without prior notice.
You agree to provide valid and accurate billing and shipping details. By providing payment details, you represent that you are authorized to use the payment method and authorize us to charge the full order amount.
Estimated delivery timelines are provided for your convenience but are not guaranteed. Cielé is not liable for delays caused by carriers, customs, or other factors beyond our control.
Once an order is shipped, the risk of loss transfers to you.
All content on the Services—including trademarks, product images, graphics, and text—is the property of Cielé or its licensors and protected under intellectual property laws.
You may not reproduce, distribute, or exploit any part of the Services without prior written permission.
We may provide access to third-party tools or apps. These tools are provided “as is” without warranties. Your use of such tools is entirely at your own risk, and Cielé shall not be held liable for any third-party offerings.
Our Services may include links to third-party websites. We do not control or endorse these sites and are not responsible for their content, privacy policies, or practices. Accessing these links is at your own risk.
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use. However, all purchases are made with Cielé, and Shopify is not responsible for any transaction, product, or dispute between you and us.
Your use of the Services is subject to our Privacy Policy. By using the site, you consent to the collection, processing, and sharing of information as outlined in the Privacy Policy.
By submitting feedback, reviews, or content to Cielé, you grant us the right to use such content in any media for marketing or service improvement purposes, without compensation.
You are responsible for the legality and accuracy of your submissions.
While we strive for accuracy, our Services may occasionally contain typographical errors or inaccuracies. We reserve the right to correct such errors and to update or cancel orders as needed without prior notice.
You may not misuse our Services in any way that violates laws, infringes on intellectual property, or harms others. This includes unauthorized access, spreading malware, or engaging in fraudulent or abusive behavior.
We reserve the right to suspend or terminate your account or access to the Services at our sole discretion, without notice, if you violate these Terms or engage in conduct that may harm Cielé or its users.
To the fullest extent permitted by law, Cielé disclaims all warranties and shall not be liable for any damages arising from your use of the Services, including indirect or incidental damages, even if we were advised of the possibility.
These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Pakistan.
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of our Services constitutes acceptance of the updated Terms.
If you have any questions about these Terms of Service, you can contact us at:
hello@theciele.com
