1. What is Cielé?
Cielé is a premium skincare brand committed to creating effective, dermatologist-approved products designed to address common skin concerns with science-backed ingredients. Read our story →
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan for your convenience. You can also pay via debit/credit cards and mobile wallets.
3. What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Debit & Credit Cards (Visa, MasterCard)
Mobile Wallets (Easypaisa, JazzCash, etc.)
4. What is your return policy?
We offer a 7-day return window from the date of delivery, provided the product is unused, sealed, and in original packaging. For details, visit our Refund Policy.
5. Do you offer nationwide shipping?
Yes, we deliver across Pakistan. For estimated delivery times, see our Shipping Policy.
6. Are your products cruelty-free and vegan?
Yes, all Cielé products are cruelty-free. Most formulas are vegan — check each product page for specifics.
7. Are your products safe for sensitive skin?
Our formulations are dermatologically tested and free from harsh irritants. Check each product guide for suitability before purchase.
8. Which skin types can use Dewcleanse Pure Glow Perfected Facewash?
Suitable for normal, combination, and oily skin. Not recommended for extremely dry skin. View product
9. How often should I use Dewcleanse?
Twice daily — morning and night — for best results.
10. How do I use the Hyaluronic Serum?
Apply on damp skin after cleansing, then lock in with a moisturizer. Suitable for all skin types. View product
11. Can I use Vitamin C Serum daily?
Yes, once daily in the morning, followed by SPF. View product
12. Can Niacinamide Serum be used with Vitamin C Serum?
Yes, they can be layered or used at different times of day. View product
13. Who should use Retinol Serum?
Best for those targeting fine lines, uneven tone, and texture. Recommended for night use only. View product
14. Is Hydracare suitable for oily skin?
Yes, it’s lightweight, non-greasy, and hydrates without clogging pores. View product
15. Is your SPF oil-free?
Yes, our Broad Spectrum SPF 50 is lightweight, non-comedogenic, and suitable for daily wear under makeup. View product
16. Can I use multiple serums together?
Yes, layer from thinnest to thickest (e.g., Vitamin C → Niacinamide → Hyaluronic).
17. Should I patch test before use?
Yes, especially if you have sensitive skin or are trying a new active ingredient.
18. How long before I see results?
Hydration (Hyaluronic): immediate to 1 week
Brightening (Vitamin C, Niacinamide): 3–6 weeks
Anti-aging (Retinol): 8–12 weeks
19. How can I track my order?
Once shipped, you’ll receive a tracking link via SMS/email. Delivery usually takes 2–5 working days.
20. How do I contact you for product advice or order issues?
You can reach us via the contact form, WhatsApp, or email listed on our Contact Page.
21. Do you offer bulk or wholesale orders?
Yes — contact our sales team for wholesale pricing.